The High Cost Of Interruptions
The brief time it takes to silence a cell phone or to acknowledge a text message can cause serious errors, say Michigan State researchers. PsychCentral reports:
:In a new study, investigators discovered short interruptions —lasting for only a few seconds—have a surprisingly large effect on one’s ability to accurately complete a task.
The study, in which 300 people performed a sequence-based procedure on a computer, found that interruptions of about three seconds doubled the error rate.
As many can attest, brief interruptions are common, from text messages to a work colleague poking his head in the door and interrupting an important conversation.
Unfortunately, the ensuing errors can be disastrous for professionals such as airplane mechanics and emergency room doctors, said Erik Altmann, Ph.D., lead researcher on the study.
‘What this means is that our health and safety is, on some level, contingent on whether the people looking after it have been interrupted,’ said Altmann, MSU associate professor of psychology.
The study, funded by the U.S. Navy’s Office of Naval Research, is one of the first to examine the impact of brief interruptions on relatively difficult tasks and is found in the Journal of Experimental Psychology: General.
Researchers asked study participants to perform a series of tasks in order, such as identifying with a keystroke whether a letter was closer to the start or the end of the alphabet. Even without interruptions a small number of errors in sequence were made.
Sometimes participants were interrupted and told to type two letters—which took about 3 seconds—before returning to the task.
When this happened, they were twice as likely to mess up the sequence.
Altmann said he was surprised that such short interruptions had a large effect. The interruptions lasted no longer than each step of the main task, he noted, so the time factor likely wasn’t the cause of the errors.
‘So why did the error rate go up?’ Altmann said. ‘The answer is that the participants had to shift their attention from one task to another. Even momentary interruptions can seem jarring when they occur during a process that takes considerable thought.’
One potential solution, particularly when errors would be costly, is to design an environment that protects against interruptions. ‘So before you enter this critical phase: all cell phones off at the very least,’ Altmann said.” (Read more here.)
A particularly stark demonstration of the costs of divided attention. Tell me—have you found ways to prevent interruptions while you’re working?